Category | Recipients |
|---|---|
| eClose Advantage - Best Consumer Closing Experience | Affinity Plus Federal Credit Union |
| Data Driver - Best Use of Data to Drive Decisions | Waterstone Mortgage |
| Intelligent Automation – Best Use of Data to Drive Workflow | Mann Mortgage, LLC |
| Web Integration – Best Use of NextGen Technology | Absolute Home Mortgage |
| Borrower Conversion – Best Application-to-Closed Loan Conversion Process | First Home Mortgage |
| Lenders’ Choice for Innovative Service Provider | Xactus |
ICE Innovation Awards
The ICE Innovation Awards recognize industry leaders who are pushing the envelope by creating extraordinary solutions with ICE Mortgage Technology to achieve their business goals.
Get to know the winners
Get more details about how the 2024 Innovation Award winners have harnessed their potential for success, and how your own organization can be on the forefront of innovative technology.
Best use of data to drive automation
Origination – Mortgage Solutions, LLC
Mortgage Solutions used data from Insights™ by ICE Mortgage Technology® to identify gaps in their workflow and created automated business rules to eliminate lags in turn times, streamlining the mortgage loan production process.
Best use of data to drive automation
Servicing – Citizens
Using borrower data to build borrower personas in ICE Servicing Digital℠, Citizens can identify the top reasons a borrower might be calling, route callers to the right representative, and provide 24/7 support through robust chat bots.
Best end-to-end efficiency
Origination – Global Credit Union
Global Credit Union accelerated the pre-qualification process by incorporating automation that “listens” for borrower document uploads, extracts data, and triggers ICE Income Analyzer™ early in the process to remove roadblocks and delays.
Best use of mobile technology
Origination – Lennar Mortgage
Lennar Mortgage utilized a wide-reaching suite of ICE solutions to organize tasks based on priority, share responsibility throughout the loan process and create focused workspaces within the web version of Encompass® by ICE Mortgage Technology® to execute tasks efficiently.
Best use of mobile technology
Servicing – Cenlar
Cenlar launched the ICE Servicing Digital app as a custom branded tool their clients could offer to borrowers to review loan information, make payments, explore “what if” payment scenarios and more.
Best end-to-end borrower engagement
Servicing and Origination – PenFed Credit Union
PenFed leveraged Velocify® by ICE Mortgage Technology® to automate email and two-way SMS messages to communicate loan status updates and increased their speed-to-lead with an automated dialer.
To enhance user retention and satisfaction in loan servicing, PenFed used ICE Servicing Digital to build a platform where members can submit home maintenance requests and schedule jobs, making PenFed their partner in continually caring for their home.
Lenders' choice for innovative service provider
Lender Price
Lender Price’s secure and event-driven architecture and seamless integration with the ICE Mortgage Technology® platform helps ICE customers simplify loan programs management and bring new programs to market at a drastically accelerated pace.
Past winners
2023
2022
Category | Recipients |
|---|---|
| eClose Advantage - Best Consumer Closing Experience | Googain, Inc. |
| Data Driver - Best Use of Data to Drive Workflow | Gold Star Mortgage Financial Group |
| Intelligent Automation – Best Implementation of Automation | Lennar Mortgage, LLC |
| Lead Management - Best Speed to Contact | Mr. Cooper |
| Lenders' Choice - Best Service Provider | ValueLink Software |
2021
Category | Recipients |
|---|---|
| Process Innovation | Paramount Residential Mortgage Group |
| Outstanding Customer Engagement | Loanpal |
| Inspired Workflow Automation | First Technology Federal Credit Union |
| Operational Excellence | Wyndham Capital Mortgage |
| Best Use of Data | Lakeview Loan Servicing, LLC |
| Lenders’ Choice for Innovative Service Provider | Finicity |
2020
Category | Recipients |
|---|---|
| Digital Mortgage Automation | Home Point Financial |
| Outstanding Consumer Engagement | Securityplus Federal Credit Union |
| Best Use of Data | Paramount Residential Mortgage Group |
| Process Innovation | Wyndham Capital Mortgage |
| Lenders’ Choice for Innovative Service Provider | Arch MI (Arch Mortgage Insurance Company) |
2019
Category | Recipients |
|---|---|
| Business Growth Excellence | UBS |
| Digital Mortgage Excellence | George Mason Mortgage, LLC |
| Excellence in Compliance Automation | Academy Mortgage Corporation |
| Outstanding Improvement in Efficiency and ROI: Correspondent Lending | AmeriHome Mortgage |
| Outstanding Improvement in Efficiency and ROI | Elevations Credit Union J.G. Wentworth Home Lending |
| Lender’s Choice for Best Service Provider | First American Mortgage Solutions |
2018
Category | Recipients |
|---|---|
| Business Growth Excellence | Kohler Credit Union Chemical Bank |
| Excellence in Compliance Automation | Primary Residential Mortgage Inc. |
| Digital Mortgage Excellence | TruHome Solutions, LLC |
| Outstanding Efficiency and ROI | J.G. Wentworth Home Lending, LLC |
| Lender’s Choice for Best Service Provider | DataVerify |