Servicing Digital
Timely details about your customers' most important asset when they want it.
ICE Servicing Digital, a consumer-facing native appand responsive web solution, is designed to provide your customers with fast, simple and seamless access to their loan and home-related information – anytime, anywhere. Integrated with the MSP® loan servicing system, the solution helps servicers establish continuous customer engagement with information on home equity, neighborhood comps, and more.
Support customer engagement and retention initiatives
Built with the customer in mind, Servicing Digital provides fast, simple, seamless access to home- and loan-related information and capabilities. Offered as both a responsive web design and native mobile app, this white-labeled solution allows servicers to configure Servicing Digital for the widest possible set of use cases.
View information and send alerts
Customers can see loan information, make payments, receive text alerts and more.
Understand and grow equity
Data helps customers visualize their home’s equity and understand how they can grow it.
Access relevant dashboards
Intuitive and interactive dashboards give customers easy access to the information they want.
Maintain brand attributes
Servicers can white-label the application to adhere to brand guidelines.
Choose your design
Servicers can offer the solution as a native app, responsive web design or both.
Educate customers
Customers can access information about their home and neighborhood based on ICE’s public records data and AVMs.
Give your customers timely details about their most important asset — their home.
- Loan details
- Make a payment
- Payment history
- Taxes and insurance information
- Home valuations
- Neighborhood comps
- Home equity scenarios
Effective customer engagement and retention tool
Designed specifically with homeowners in mind, Servicing Digital can help servicers deliver an outstanding customer experience, which can enhance customer retention efforts. Servicers using Servicing Digital can deliver personalized, educational content to their customers thanks to an integration with the Surefire® mortgage marketing automation solution.
Servicing Digital also provides data that can help customers make decisions around home equity, refinance scenarios, lowering monthly payments, and it establishes a direct connection to customer support for more information – helping to facilitate a longer and more profitable relationship between servicers and their customers.
Retain and recapture more business through seamless home equity lending
Help guide qualified customers in tapping into their home’s equity directly within Servicing Digital. Using data from MSP, Servicing Digital can alert customers about the tappable equity in their home and then take them through a self-guided valuation process powered by the ICE Validate solution.
Once the customer is ready to apply, the app offers them a pre-filled loan application thanks to an integration with Encompass Consumer Connect (ECC). The entire process happens within Servicing Digital to make home equity lending as simple and seamless as possible—for you and your customers.
Offer personalized pricing for your customers
Retain your customers when they are ready to refinance by offering personalized rates directly in Servicing Digital. An integration with ICE Product and Pricing Engine (PPE) makes it easier for servicers to present homeowners with current rates and program options based on their finances and expected credit score.
Consumer Interaction Marketplace
Consumer connections made easy
The ICE Consumer Interaction Marketplace (CIM) is a hub for third-party integrations that elevate the consumer experience. CIM creates a one-stop shop for a variety of services that can be established quickly and easily with our consumer-facing products. Integrations include API, link out, Java Script or other means of connectivity to create a seamless customer experience.
eBook
The strategic servicer’s playbook: Four ways to fortify your servicing operations to adapt to any market
Read our complimentary eBook to explore four ways servicers can strategically uncover opportunities to adapt to the market’s ebbs and flows – and delight customers while driving repeat business with modernized servicing technology.
Industry conversations
Borrower retention is the new battleground in mortgage lending
Your next loan is probably already in your portfolio. With refinance, home equity lending and new home purchases expected to rise, it is critical to get your customer recapture roadmap in place. But disconnected systems and poor data integrations can cost you valuable opportunities. By utilizing the data within your portfolio, and combining it with effective marketing automation, lenders can keep borrowers engaged and establish long-term relationships, even as competitors contact them. Read the blog to learn how to build a recapture strategy built on four essential pillars: personalization, automation, speed and seamless digital engagement.