Servicing Digital™, ICE’s innovative, customer-centric solution, is designed to provide your customers with fast, simple and seamless access to their loan and home-related information – anytime, anywhere. Integrated with the MSP® loan servicing system, the solution helps servicers establish continuous customer engagement with information on home equity, neighborhood comps, and more.
Built with the customer in mind, Servicing Digital provides fast, simple, seamless access to home- and loan-related information and capabilities. Offered as both a responsive web design and native mobile app, this white-labeled solution allows servicers to configure Servicing Digital for the widest possible set of use cases.
Customers can easily see loan information, make payments and more.
Data helps customers visualize their home’s equity and understand how they can grow it.
Intuitive and interactive dashboards give customers easy access to the information they want.
Servicers can white-label the application to adhere to brand guidelines.
Servicers can offer the solution as a native app, responsive web design or both.
Customers can access information about their home and neighborhood based on ICE’s public records data and AVMs.
Josh Reicher
Chief Digital Officer, Cenlar
Designed specifically with homeowners in mind, Servicing Digital can help servicers deliver an outstanding customer experience, which can enhance customer retention efforts. Servicers using Servicing Digital can deliver personalized, educational content to their customers thanks to an integration with the Surefire® mortgage marketing automation solution.
Servicing Digital also provides data that can help customers make decisions around home equity, refinance scenarios, lowering monthly payments, and it establishes a direct connection to customer support for more information – helping to facilitate a longer and more profitable relationship between servicers and their customers.
The ICE Consumer Interaction Marketplace™ (CIM) is a hub for third-party integrations that elevate the consumer experience. CIM creates a one-stop shop for a variety of services that can be established quickly and easily with our consumer-facing products. Integrations include API, link out, Java Script or other means of connectivity to create a seamless customer experience.
ICE has identified four key areas where technology can help set servicers up for success in today’s low-movement housing market. Explore how you can retain customers and capitalize on your current portfolio.
Digital, self-service capabilities help servicers connect with their customers at a deeper level. Learn more about how ICE’s investment in an “API-first” design makes it easy for servicers to quickly implement the functionalities their customers want.