Servicing Digital
Timely details about your customers' most important asset when they want it.
Servicing Digital, ICE’s innovative, customer-centric solution, is designed to provide your customers with fast, simple and seamless access to their loan and home-related information – anytime, anywhere. Integrated with the MSP® loan servicing system, the solution helps servicers establish continuous customer engagement with information on home equity, neighborhood comps, and more.
Support customer engagement and retention initiatives
Built with the customer in mind, Servicing Digital provides fast, simple, seamless access to home- and loan-related information and capabilities. Offered as both a responsive web design and native mobile app, this white-labeled solution allows servicers to configure Servicing Digital for the widest possible set of use cases.
View information and more
Customers can easily see loan information, make payments and more.
Understand and grow equity
Data helps customers visualize their home’s equity and understand how they can grow it.
Access relevant dashboards
Intuitive and interactive dashboards give customers easy access to the information they want.
Maintain brand attributes
Servicers can white-label the application to adhere to brand guidelines.
Choose your design
Servicers can offer the solution as a native app, responsive web design or both.
Educate customers
Customers can access information about their home and neighborhood based on ICE’s public records data and AVMs.
Success Stories
Cenlar uses Servicing Digital to add value for their clients
Josh Reicher
Chief Digital Officer, Cenlar
Give your customers timely details about their most important asset — their home.
- Loan details
- Make a payment
- Payment history
- Taxes and insurance information
- Home valuations
- Neighborhood comps
- Home equity scenarios
Effective customer engagement and retention tool
Designed specifically with homeowners in mind, Servicing Digital can help servicers deliver an outstanding customer experience, which can enhance customer retention efforts. Servicers using Servicing Digital can deliver personalized, educational content to their customers thanks to an integration with the Surefire® mortgage marketing automation solution.
Servicing Digital also provides data that can help customers make decisions around home equity, refinance scenarios, lowering monthly payments, and it establishes a direct connection to customer support for more information – helping to facilitate a longer and more profitable relationship between servicers and their customers.
Consumer Interaction Marketplace
Consumer connections made easy
The ICE Consumer Interaction Marketplace (CIM) is a hub for third-party integrations that elevate the consumer experience. CIM creates a one-stop shop for a variety of services that can be established quickly and easily with our consumer-facing products. Integrations include API, link out, Java Script or other means of connectivity to create a seamless customer experience.
eBook
The strategic servicer’s playbook: Four ways to fortify your servicing operations to adapt to any market
Read our complimentary eBook to explore four ways servicers can strategically uncover opportunities to adapt to the market’s ebbs and flows – and delight customers while driving repeat business with modernized servicing technology.
Industry conversations
Going beyond the basics: meeting the evolving needs of the modern homeowner
Is your mortgage technology changing along with your customers’ needs? The 2025 ICE Borrower Insights Survey reveals critical findings about what today's “digital first” borrowers want from their lender, as well as what they expect from their servicer once the loan closes and the long-term customer relationship begins. Read the blog to discover key servicing highlights from the survey and learn how you can put your customers first with digital-forward capabilities that fit their unique homeownership journey.