MSP® Mortgage Servicing System
An end-to-end software system that handles every servicing need
MSP®, ICE’s best-in-class loan servicing software, has set the industry standard and is unmatched, due to a strong focus on regulatory compliance and risk, protection of borrower-owned data, decades of proven performance and a commitment to continuous innovation. MSP offers servicers of all sizes the ability to tackle today’s most pressing business challenges.
More servicers choose MSP than any other loan servicing software
Our mortgage servicing platform is used by financial institutions that service first mortgages, along with home equity loans and lines of credit. These include banks, mortgage companies, credit unions, housing agencies and more.
Single, comprehensive system
MSP offers unsurpassed cash controls and balancing functionality, as well as investor reporting, customer service and escrow.
Service and support
MSP is backed by a team of industry experts that provide customer support and superior expertise to maximize ROI.
Address regulatory requirements
MSP is continually enhanced to help address the servicer’s regulatory requirements and compliance initiatives.
Customer retention
MSP integrates with intuitive, consumer-centric tools that offer homeowners an unparalleled user experience.
Lower cost
MSP introduces new efficiencies in the back office with the latest in digital technology, workflow automation and decisioning capabilities.
Scalability
MSP's fully integrated servicing ecosystem helps teams adapt to market conditions without adjusting headcount.
MSP® Digital Experience: A revolutionary new conversational interface for the industry’s leading loan servicing system
Customer experience
Advanced capabilities for an unparalleled customer experience
Customers want quick and simple access to their loan and property-related information – anytime, anywhere. MSP integrates with Servicing DigitalTM, ICE’s consumer-facing native app and responsive web solution, to give borrowers 24/7 access to highly personalized home, loan and neighborhood information. And when borrowers call for support, Customer ServiceTM quickly provides your agents with relevant information about the customer’s loan, helping them quickly and efficiently resolve many issues in just one call.
Operational efficiency
Do more with the team you have
MSP is continually enhanced to deliver the latest advancements in digital technology, workflow automation and decisioning capabilities. Supporting efficient processing from loan boarding to disposition, MSP helps your back-office teams work seamlessly across functional areas to drive performance, reduce costs, and improve communication and collaboration.
Automated Lien Release
Loan Boarding
Actionable Intelligence Platform
System integrations
The right technology, right when you need it
MSP supports several types of integrations, including digital application programming interface (API) integrations, so users can rapidly access data and services. Servicers can also leverage the ICE InterChange ServicesTM electronic data interchange (EDI) network, with more than 400 providers already integrated to ICE's servicing technologies.
Home equity
Help homeowners realize their potential in an equity-laden market
With MSP, servicers can handle home equity loans and first liens on a single platform. Plus, the integration of ICE's robust dataset with MSP helps servicers identify customers in their portfolio who are most likely to take advantage of home equity loans and lines of credit. This data can also help during loss mitigation, as strong home equity cushions provide borrowers incentive to work with their servicers to return to making mortgage payments.
White paper
Technology helps servicers find opportunities in unusual places
Read our complimentary white paper to learn how you can gain critical insights to better meet your customers’ needs, while simultaneously driving efficiency in your back office.
Explore more resources
MSP in the news
ICE Redefines Mortgage Servicing for Industry Professionals with New Intelligent, Conversational Interface
Lennar Mortgage Moves Servicing Operations to ICE Mortgage Technology for Seamless Systems Integration
MSP® Mortgage Servicing System
Take your MSP experience to the next level
Leverage integrated servicing solutions to make smarter business decisions, lower costs and drive innovation across all your channels.
Automated Lien Release
Accelerates the lien release process by combining document creation and automated workflows into one solution.
Bankruptcy
A flexible, scalable solution that uses workflow and servicer-defined rules to automate bankruptcy-related tasks.
Claims
Streamline default-related claims processing by centralized claims information across payers into a single, user-friendly application.
Credit Bureau Management
Helps servicers reclaim critical time investigating and correcting credit disputes.
Foreclosure
A streamlined and scalable solution that uses workflow and servicer-defined rules to automate the various foreclosure-related tasks.
InterChange Services
The industry’s largest value-added electronic data interchange (EDI) network dedicated to the exchange of mortgage servicing data.
Invoicing
Web-based default application that helps simplify billing and invoice processes through automation.
Lien Alert
Efficient, cost-effective portfolio-monitoring solution delivering early notifications of critical property-, borrower- or mortgage-related events that could impact collateral supporting your loans.
Servicing Order
Servicing Order functions as the bridge between servicers and their approved providers for the ordering, tracking and fulfillment of servicing products.
Servicing Vault
Standardized digital document storage across servicing solutions.