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MSP® Mortgage Servicing System
Solutions/MSP® Mortgage Servicing System

MSP® Mortgage Servicing System

An end-to-end software system that handles every servicing need

MSP®, ICE’s best-in-class loan servicing software, has set the industry standard and is unmatched, due to a strong focus on regulatory compliance and risk, protection of borrower-owned data, decades of proven performance and a commitment to continuous innovation. MSP offers servicers of all sizes the ability to tackle today’s most pressing business challenges.

More servicers choose MSP than any other loan servicing software

Our mortgage servicing platform is used by financial institutions that service first mortgages, along with home equity loans and lines of credit. These include banks, mortgage companies, credit unions, housing agencies and more.

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Single, comprehensive system

MSP offers unsurpassed cash controls and balancing functionality, as well as investor reporting, customer service and escrow.

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Service and support

MSP is backed by a team of industry experts that provide customer support and superior expertise to maximize ROI.

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Address regulatory requirements

MSP is continually enhanced to help address the servicer’s regulatory requirements and compliance initiatives.

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Customer retention

MSP integrates with intuitive, consumer-centric tools that offer homeowners an unparalleled user experience.

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Lower cost

MSP introduces new efficiencies in the back office with the latest in digital technology, workflow automation and decisioning capabilities.

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Scalability

MSP's fully integrated servicing ecosystem helps teams adapt to market conditions without adjusting headcount.

MSP® Digital Experience: A revolutionary new conversational interface for the industry’s leading loan servicing system

Learn how MSP DX is making servicing simple

Customer experience

Advanced capabilities for an unparalleled customer experience

Customers want quick and simple access to their loan and property-related information – anytime, anywhere. MSP integrates with Servicing Digital, ICE’s consumer-facing native app and responsive web solution, to give borrowers 24/7 access to highly personalized home, loan and neighborhood information. And when borrowers call for support, Customer Service quickly provides your agents with relevant information about the customer’s loan, helping them quickly and efficiently resolve many issues in just one call.

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Operational efficiency

Do more with the team you have

MSP is continually enhanced to deliver the latest advancements in digital technology, workflow automation and decisioning capabilities. Supporting efficient processing from loan boarding to disposition, MSP helps your back-office teams work seamlessly across functional areas to drive performance, reduce costs, and improve communication and collaboration.

Automated Lien Release
Loan Boarding

Actionable Intelligence Platform

System integrations

The right technology, right when you need it

MSP supports several types of integrations, including digital application programming interface (API) integrations, so users can rapidly access data and services. Servicers can also leverage the ICE InterChange Services electronic data interchange (EDI) network, with more than 400 providers already integrated to ICE's servicing technologies.

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Developer Portal

InterChange Services

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Home equity

Help homeowners realize their potential in an equity-laden market

With MSP, servicers can handle home equity loans and first liens on a single platform. Plus, the integration of ICE's robust dataset with MSP helps servicers identify customers in their portfolio who are most likely to take advantage of home equity loans and lines of credit. This data can also help during loss mitigation, as strong home equity cushions provide borrowers incentive to work with their servicers to return to making mortgage payments.

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White paper

Technology helps servicers find opportunities in unusual places

Read our complimentary white paper to learn how you can gain critical insights to better meet your customers’ needs, while simultaneously driving efficiency in your back office.

Download the white paper

MSP eBook

Frequently asked questions

What is mortgage servicing?
What is the difference between loan origination and loan servicing?
What is a mortgage servicing system?
4. What is the difference between servicing a loan in-house and subservicing?
What are the benefits of servicing a loan in-house?
What is the process for evaluating a new mortgage servicing system?
How much does a mortgage servicing system cost?
What is included in the pricing of a mortgage servicing system?
What is the implementation process for a mortgage servicing system?
What technology is available to help manage home equity loans and HELOCS?
Can home equity loans/HELOCs and mortgages be serviced on the same system?

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MSP in the news


Capital Mortgage Services selects MSP® loan servicing system from ICE

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ICE Redefines Mortgage Servicing for Industry Professionals with New Intelligent, Conversational Interface

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Lennar Mortgage Moves Servicing Operations to ICE Mortgage Technology for Seamless Systems Integration

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Latest industry topics


What you need to know: The FHA’s Payment Supplement

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How we’re bringing the three ‘Cs’ to life

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Three ways intelligent technologies can make servicing simple

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MSP® Mortgage Servicing System

Take your MSP experience to the next level

Leverage integrated servicing solutions to make smarter business decisions, lower costs and drive innovation across all your channels.

Automated Lien Release

Automated Lien Release

Accelerates the lien release process by combining document creation and automated workflows into one solution.

Bankruptcy

Bankruptcy

A flexible, scalable solution that uses workflow and servicer-defined rules to automate bankruptcy-related tasks.

Claims

Claims

Streamline default-related claims processing by centralized claims information across payers into a single, user-friendly application.

Automated Lien Release

Collections

Streamline the process of collecting delinquent payments.

Automated Lien Release

Credit Bureau Management

Helps servicers reclaim critical time investigating and correcting credit disputes.

Encompass Connector

Developer Portal

Self-service solution that provides centralized access to all APIs.

ICE PPE (Product and Pricing Engine)

Foreclosure

A streamlined and scalable solution that uses workflow and servicer-defined rules to automate the various foreclosure-related tasks.

Encompass TPO Connect®

InterChange Services

The industry’s largest value-added electronic data interchange (EDI) network dedicated to the exchange of mortgage servicing data.

ICE PPE (Product and Pricing Engine)

Invoicing

Web-based default application that helps simplify billing and invoice processes through automation.

Encompass Connector

Lien Alert

Efficient, cost-effective portfolio-monitoring solution delivering early notifications of critical property-, borrower- or mortgage-related events that could impact collateral supporting your loans.

Automated Lien Release

Servicing Order

Servicing Order functions as the bridge between servicers and their approved providers for the ordering, tracking and fulfillment of servicing products.

Automated Lien Release

Servicing Vault

Standardized digital document storage across servicing solutions.

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