Discovery is a preliminary phase in the UX Design process that involves researching the problem space, framing the problem to be solved, and gathering enough evidence and initial direction on what to do next to proceed. We ask customers and each other, what loan origination and servicing problems are we solving / making better / faster / easier?
ICE Mortgage Technology User Experience
ICE Mortgage Technology User Experience (UX) is a global, cross-functional team trained in the areas of research, interaction design, visual design, and front-end UI who collaborate with our product and engineering teams to create solutions that meet our users’ needs.
The ICE Mortgage Technology UX team consists of many roles that are all working to ensure that the experiences we develop both facilitate your work and meet your requirements. Our architects, interaction designers, and visual designers take input from user research and product management teams and create solutions that are easy to use, efficient, and unified.
Great products start with you
Your participation in our user research program is the starting point for the customer-focused experiences that we build at ICE Mortgage Technology. From you, we can learn how to best support your work, which key capabilities you need to complete your tasks, and what success looks like to you. Research sessions and surveys offer a great way to provide your insights. Sessions take place online, and typically last an hour.
UX Design Blog
Here is the latest news, case studies, and product updates from ICE Mortgage Technology.
ICE customers weigh in on the latest product design updates at ICE Experience 2025
How do we work?
We follow a series of iterative steps with a focus on empathy with our audience. We consider the situations they are in, the goals they are trying to reach, and the barriers they face when they engage with our ICE Mortgage Technology digital products and services.
Discovery
Analysis
Analysis is about breaking down complex concepts and problems into smaller, easier to understand constituents. This may include a deep dive into technology, or the loan origination and servicing space, to better understand what the right solution is.
Ideation
Ideation is the mode of the design process in which you concentrate on idea generation - in this step, quantity over quality of ideas is encouraged. Here we will generate several quick user interface solutions, in detail, to make sure we are all on the same page about the loan origination and servicing experiences that we are looking to deliver to customers.
Evaluation
In evaluation, ideas get refined by gathering feedback and experimenting forward. We ask customers again, we set out to solve this mortgage problem, did we get it right?
Implementation
Implementation, or building out the actual code to bring the product to life, occurs once ideas have been tested and validated.
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Make a difference from day one
Our innovations and successes don’t come from just one person. They come from a community that’s connected to each other, working to power a bigger picture and a brighter purpose.
We’re visionaries. We’re innovators. We’re hiring. Come join the team that’s delivering the technology that is powering the American Dream of homeownership for thousands of people every day.