Servicing
Best-in-class solutions to help manage all aspects of servicing — from loan boarding to default. Transform your performance with automation and insights, and enhance the customer experience. Our solutions support first mortgages, as well as home equity loans, and help servicers lower costs, reduce risk and operate more efficiently.
Technology, data and analytics that help reduce the cost of servicing
ICE offers a comprehensive set of servicing solutions to create a consistent experience for customers and back-office teams alike. From loan boarding, escrow management and cash processing, through loan payoff or default, ICE’s technology can help servicers support each step of the servicing loan life cycle.
A single, comprehensive servicing system for first liens and home equity products
With the MSP® loan servicing system, servicers have access to a powerful system of record that can handle first mortgages and home equity loans and lines of credit on one consolidated platform. Banks, mortgage companies, credit unions, housing agencies and more trust MSP to help them tackle today’s most pressing business challenges while improving the customer experience that drive revenue and recapture business.
Digital consumer engagement tools built with homeowners in mind
ICE Servicing Digital is a white-labeled consumer engagement application that provides customers with fast, simple and seamless access to their home and loan information—anytime, anywhere. Beyond offering a convenient way to make mortgage payments online, Servicing Digital also helps customers understand their home’s equity and can even present them with opportunities to tap into it – helping servicers boost retention and recapture business.
Streamline the call center and drive more one-call resolutions
Resolve customer inquiries faster with ICE Customer Service solution. Uniquely designed for mortgage operations, Customer Service presents support agents with a consolidated view of the customer’s loan, helping agents have more meaningful conversations with customers that lead to more positive outcomes in less time.
Connect customers in financial distress with qualifying relief options
Help homeowners when they need it most. ICE Loss Mitigation gives agents the tools they need to help customers throughout the complex and stressful loss mitigation process. Plus, when Loss Mitigation is paried with Servicing Digital, customers can discreetly initiate the loss mitigation process on their own via an advanced self-service prompt—helping them proactively seek help during difficult times.
Powerful customer-facing tools for added retention value
ICE is focused on helping servicers create a customer journey that is understandable, meaningful and less complicated. Watch below to see how Cenlar uses Servicing Digital’s powerful self-service capabilities to enhance the customer experience.
Featured Servicing products
Our powerful, proven and integrated servicing solutions automate all areas of the servicing process, from loan boarding to default. Our scalable capabilities are used by servicers who are just starting in the business – or those who service millions of loans. Transform your loan servicing performance while simplifying processes.
MSP® Mortgage Servicing System
Best-in-class loan servicing software allowing servicers of all sizes the ability to tackle today’s most pressing operational challenges.
Business Intelligence for servicing
Delivers powerful insights that support servicers in strategic decision-making, automate processes across the servicing life cycle, mitigate risk and increase customer retention.
Servicing Digital
Provide your borrowers with fast, simple and seamless access to loan and home-related information – anytime, anywhere.
Customer Service
Helping service agents be informed by providing a holistic view of a borrower’s loan on one screen.
Automated Lien Release
Accelerates the lien release process by combining document creation and automated workflows into one solution.
Collections
Streamline the process of collecting delinquent payments.
All Servicing products
Take your business to the next level with our suite of servicing solutions that can help servicers lower costs, reduce risk and operate more efficiently.
Servicing Technology
Business Intelligence for servicing
Delivers powerful insights that support servicers in strategic decision-making, automate processes across the servicing life cycle, mitigate risk and increase customer retention.
Automated Lien Release
Accelerates the lien release process by combining document creation and automated workflows into one solution.
Collections
Streamline the process of collecting delinquent payments.
Customer Service
Helping service agents be informed by providing a holistic view of a borrower’s loan on one screen.
Developer Portal
Self-service solution that provides centralized access to all APIs.
Lien Alert
Efficient, cost-effective portfolio-monitoring solution delivering early notifications of critical property-, borrower- or mortgage-related events that could impact the collateral supporting your loans.
Loan Boarding
Effectively board new and acquired loans onto the MSP loan servicing system with scalability, flexibility and control.
Loss Mitigation
Feature-rich, web-based solution supporting industry-standard retention and liquidation workouts.
MSP® Mortgage Servicing System
Best-in-class loan servicing software allowing servicers of all sizes the ability to tackle today’s most pressing operational challenges.
Servicing Digital
Provide your borrowers with fast, simple and seamless access to loan and home-related information – anytime, anywhere.
Servicing Events
Receive immediate loan event information without polling for data changes or waiting for overnight reports.
Servicing APIs
Seamless connections between programs and systems to help users perform business processes with greater ease and efficiency.
Servicing Orders
Standardized digital document storage across servicing solutions.
Servicing Vault
Standardized digital document storage across servicing solutions.
Default Technology
Bankruptcy
A flexible, scalable solution that uses workflow and servicer-defined rules to automate bankruptcy-related tasks.
Claims
Streamline default-related claims processing by centralizing claims information across payers into a single, user-friendly application.
The Closing Exchange
The Closing Exchange’s combination of service and technology makes it easy for settlement agents to access a vetted and trained nationwide panel of notaries for mobile notary, remote online notarization (RON), hybrid closing, and in-person electronic notarization (IPEN).
Foreclosure
A streamlined and scalable solution that uses workflow and servicer-defined rules to automate the various foreclosure-related tasks.
Invoicing
Web-based default application that helps simplify billing and invoice processes through automation.
Reporting, Data and Analytics
Business Intelligence
Easy-to-use, next generation solutions that help real estate professionals, MLSs and title companies generate more business, increase productivity, strengthen relationships and deliver a competitive edge in today’s market.
Assignment and Release Data
Information about the assignment of mortgages to other lenders or third parties as well as the removal of liens on properties.
Automated Valuation Models
Our AVMs combine one of the largest, most expansive data sets in the industry with advanced modeling techniques, rigorous testing and high-performance technology that’s spans the entire real estate and mortgage continuum.
Disaster, Hazard and Risk Data
Robust data solutions that include EPA category information on contaminated sites, hazardous waste and solid waste facilities, reports that indicate flood hazard areas, near-real-time disaster alerts and climate risk scores.
Flood
Automated, nationwide flood zone determinations leveraging FEMA information, high-resolution images and public records data for greater accuracy and a better understanding of risk.
Foreclosure Data
Data covering the entire foreclosure cycle, including information on notices of default, trustees, property auctions and REOs.
HOA Indicator
Scalable solution to help you determine if a property is part of an HOA.
Home Price Index
Provides one of the most complete and reliable measures of residential real estate price trends in the U.S.
MarketShare Vision
Get in-depth performance information on loan officers, mortgage brokers, lenders and title companies in the U.S.
Match and Append
Receive the flexibility to customize a wide range of property data to meet your business needs.
McDash®
Market-leading repository of servicer-contributed, loan-level data is the deepest and broadest in the industry.
Mortgage-Backed Securities Data (eMBS)
Industry-leading solution for mortgage-backed security data.
Mortgage Monitor Analytic Library
Receive a deeper view into the market-leading data and analytics that are featured in ICE’s pre-eminent monthly Mortgage Monitor report.
Property Data
Nationwide coverage of both residential and commercial properties.
Property Tax Assessment Data
County assessors’ data that includes assessed market and tax values, tax exemptions, legal description and more.
ICE Property Tax Solutions
Suite of tax solutions to help reduce the costs and challenges associated with procuring property tax data.
Public Records Data
Comprehensive, nationwide public-records data from over 3,100 county recorder offices across the U.S.
Rapid Analytics Platform
Cloud-based software solution for users to access diverse data assets and run advanced analytics on a single, turnkey platform.
Residential Property Data
One of the most accurate and up-to-date U.S. residential property databases in the industry.
SiteXPro
Web-based access to property reports, automated valuations and our comprehensive property-record database.
More products and services
ICE® Data & Document Automation
Use data and document automation to accelerate loan operations. Automates traditionally manual activities associated with the loan review process. Creates a consistent, uniformed process around capturing documents and data to improve capacity and drive industry innovation.
Encompass for Loan Officers
Provide personalized, automated communications across the entire lending experience from lead-to-close.
Encompass Investor Connect
Deliver complete and accurate loans to investors and warehouse banks in record time, and get faster funding, purchases, and improved ROI in return.
MERS®
MERS serves as mortgagee of record for the industry by providing MERS Members with the right technology, tools, and resources to achieve a streamlined, paperless process through the MERS System and MERS eRegistry.
ICE® Mortgage Analyzers
Eliminate stare and compare activities. Using intelligent document recognition and data extraction technologies to perform document review and assignment behind-the-scenes; Mortgage Analyzers interrogate the extracted data from documents against the information in your loan origination system and presents the exceptions for review.
Simplifile®
Electronically manage your pre-closing, post-closing, e-recording, as well as fee and document tasks with the secure, collaborative platform that connects lenders, settlement agents, and counties.
Servicing Partner Success Program
The industry’s largest value-added electronic data interchange (EDI) network dedicated to the exchange of mortgage servicing data.