From 24x7 self-service resources and tools, to live support from experienced technical support engineers, you’ll get the expertise and guidance you need to keep your ICE Mortgage Technology® solutions running the way your business and your borrowers can count on.
Prepare now for the Encompass SDK and legacy service ordering (EPC) changes happening in October 2025.
Available live phone and chat support:
M - F from 5:00 a.m. to 5:00 p.m. PST
925.227.7768 (for Brokers)
800.777.1718
888.955.9100
877.437.9100
Standard hours of operation for application, technical and operational issues:
M – F from 8:00 a.m. – 6:00 p.m. ET
ICE Fee Services (Ernst)
1-800-905-0939
[email protected]
Expedite Close
1-800-905-0939
[email protected]
Surefire
[email protected]
LoanCatcher
[email protected]
M – F from 8:00 a.m. – 8:00 p.m. ET
Support is available 24 hours a day, 7 days a week for production critical severity issues with the exception of Thanksgiving Day and Christmas Day (on these two days, support is available via on-call support).
Servicer Support
904-854-3100
[email protected]
Invoicing Vendor Support
(904) 854-5462 opt 1
[email protected]
Attorney Support
904-854-5462 opt 3
[email protected]
M - F from 9:00 a.m. – 8:00 p.m. ET
770.999.4501 Opt. 8 Opt. 1
RAP
M – F from 8:00 a.m. – 5:00 p.m. ET
Looking for Simplifile support?
Customer Support services and resources:
Help maximize the return on your ICE Mortgage Technology investment by selecting Premier Services. In addition to all Customer Support services, Premier Services clients have access to the expertise of a designated Premier Services Engineer (PSE) and exclusive tools designed for the needs of larger or more complex operations.
Features of Premier Services include: