Retention and Recapture
ICE’s integrated solutions help lenders and servicers retain customers and recapture business. By leveraging your portfolio data with advanced marketing automation and customer-first digital capabilities, ICE is helping clients deliver a meaningful customer experience - establishing borrower trust and long-term loyalty.
Increase customer satisfaction and expand relationships
ICE’s data-driven insights and borrower engagement tools can help you tailor outreach with personalized campaigns that align with your customer’s financial needs - helping build a relationship based on loyalty and trust.
Identify
Engage
Capture and convert
Increase retention rates with powerful customer engagement tools
Explore how our market-leading technology can help mortgage professionals execute on opportunities to connect with their customers across their portfolio, and better position their organization to thrive in an increasingly competitive environment.
Utilize your data to identify top customers most likely to take action
Data is your recapture roadmap. Transform your portfolio data to help inform business strategies, remain competitive and discover opportunities for growth with deeper insights into borrower behaviors and financial positions. By combining our extensive data sets, lenders and servicers can benefit from seamless reports, preconfigured analytics and intuitive dashboards that are easily integrated into our Encompass® LOS and MSP® servicing system.
Keep homeowners engaged with advanced digital capabilities
Consumers expect fast, simple access to their loan and property-related information. To help retain customers, servicers need to go beyond standard self-service tools. With ICE Servicing Digital, servicers can establish continuous customer engagement with information on home equity, neighborhood comps, and more. And integrations with other ICE solutions mean homeowners don’t even have to leave Servicing Digital to review personalized terms and apply for a home equity loan or line of credit. By displaying this information to customers, servicers can catch them before they’ve shopped around and retain customers with a seamless experience.
Build loyalty and drive interest into action
Enhance engagement and retention by integrating sales, marketing, and communication tools into a cohesive workflow that keeps borrowers informed and connected throughout their journey. Seamless communication with timely updates and personalized interactions can help build trust and loyalty. Advanced automation simplifies processes for efficiency and ease, while tailored mobile-ready solutions create meaningful, individualized experiences that strengthen borrower satisfaction and drive lasting relationships.
Success stories
Drive conversion and retention with member-facing digital solutions
PenFed Credit Union uses ICE solutions to deliver seamless digital experiences and strengthen member relationships. With sales automation they’ve achieved a 350% boost in speed-to-lead and higher conversion rates. And Servicing Digital helped them provide members with online payment options and home management features—driving a remarkable 93% digital adoption rate.
Featured Retention and Recapture products
Integrated digital tools, proactive analytics, customer service solutions and advanced marketing automation to increase customer satisfaction and retention
Business Intelligence
Customer Service
Servicing Digital
ICE Surefire
Validate
Velocify®
Retention and Recapture suite of products
Take your business to the next level with our suite of retention and recapture solutions that can help you create an exceptional customer experience at every point of the loan life cycle.