Encompass CRM™
Generate leads, build relationships, grow faster and stay compliant
Use automated one-to-one marketing with professionally designed, individually tailored communications combined with business intelligence to capture attention, and close more loans.
Featured customers
Dramatically increase conversions and lower marketing costs
Sales and marketing costs can make up as much as 70% of the total per loan origination cost*, making it critical for lenders to optimize their marketing efforts for maximum ROI. Encompass CRM™ gives you everything you need to get more out of your marketing:
Experience real benefits
Lenders are using Encompass CRM to double prospect conversions, triple purchase retentions and double purchase business from referral partners.
Automate and personalize marketing
Send detailed one-to-one marketing campaigns tailored specifically for your customer or referral partner and have prospects/customers automatically assigned to pertinent campaigns
Generate more referral business
Automatically send referral partners post-close surveys after each successful transaction to help ensure return business
Capture more new and repeat business
Easily set up recurring, targeted, and personalized campaigns to existing and prospective customers and provide current borrowers with personal, customized loan reviews and payment strategy reports
Make smarter marketing decisions
Built in business intelligence tools let you benchmark your business against your competitors, identify areas for improvement, and increase employee accountability
Stay compliant with CFPB regulations
Integrated compliance and case management tools let you respond to and resolve issues as well as adapt policies and procedures based on successful complaint resolutions
Your end-to-end workflow
Streamline every step of the mortgage process
ICE Mortgage Technology delivers a true digital mortgage experience across your entire workflow. Our technology enables mortgage professionals across the industry to focus on personal connections where they need them most.
Real Estate
Easy-to-use, next generation solutions that help real estate professionals, MLSs and title companies generate more business, increase productivity, strengthen relationships and deliver a competitive edge in today’s market.
Customer Acquisition
Stay ahead of the competition with our comprehensive suite of sales, marketing and borrower engagement solutions. Grow and retain your customer base, deliver world-class experiences and lower acquisition costs - all powered by world-class automation and integrated within the Encompass
Loan Manufacturing
Advanced technologies that will help you create a consistent, uniform loan origination process to drive efficiency and improve loan quality. With our solutions, you have the ability to process mortgage applications with higher accuracy and achieve a better customer experience.
Settlement and Closing
Electronically connect people, technologies and data in your real estate transactions. Save time and money and simplify processes from pre-closing through post-closing with electronic services, property information and fee solutions.
Capital Markets & Secondary Marketing
Data and analytics that help create efficiencies and cost savings for professionals who operate in the capital markets space. Our solutions help bank and non-bank mortgage servicers, investors and management firms make informed business decisions based on real-world market data.
Servicing
Best-in-class servicing solutions to help manage all aspects of loan servicing — from loan boarding to default. Transform your performance with automation and insights, and enhance the customer experience. Our solutions support first mortgages as well as home equity loans, and help servicers lower costs, reduce risk and operate more efficiently.
Retention
Integrated solutions to better support your customers. Our digital capabilities can help you proactively engage with customers to increase satisfaction and drive retention. Use our robust analytics and advanced marketing automation solutions to deliver the right messages at the right time.
Risk Management
Comprehensive solutions that help mortgage and title professionals reduce loss. Use our data and analytics to uncover potential risk to the properties in your portfolio or those that you are preparing for title and settlement. Our industry-leading solutions include reliable data, offer an intuitive experience and deliver the insights needed to help proactively prevent risk.
Valuations
Comprehensive suite of market-leading valuation solutions that support the entire real estate and mortgage loan life cycle. Appraisers, lenders, servicers, investors and real estate agents rely on our valuation products to help them meet their specific business goals.
Business & Market Intelligence
Actionable intelligence to help you make smarter, more informed decisions. Combined with our extensive data assets and proprietary analytics, you can expand your operational view to help increase efficiencies, generate and protect revenue and support compliance requirements.
Benchmarking
Expansive mortgage and housing-related data assets and analytics to help you more accurately benchmark performance. Our solutions include servicer-contributed loan level data; default, prepayment and loss predictive models; comprehensive valuation solutions; and more.
Portfolio Management
Comprehensive suite of mortgage portfolio management solutions. Maximize profitability, effectively manage risk, support regulatory compliance, identify opportunities and improve decision-making.
Partner Network/Integrations
With the largest network of integrated partners in the industry, ICE Mortgage Technology helps you extend your business by connecting you to thousands of mortgage professionals.
Default
Scalable solutions to streamline the default process and support compliance. Featuring secure and flexible integrations, ICE’s configurable default capabilities help servicers navigate complex and oftentimes extensive default workflows while providing secure communication with attorneys, title vendors, notaries and more.
Home Equity
ICE offers end-to-end technology, data and analytic solutions that allow lenders to originate and service home equity loans and lines of credit on the same systems as first mortgage loans.
Professional Services
Take your business to the next level with ICE Mortgage Technology® Professional Services
We offer customizable implementation packages, advisory consulting, custom solutions development, and project management. Our Professional Services representatives are ready to help you optimize your system and improve operational efficiencies so you can get the most out of your investment.
Encompass®
Take your Encompass experience to the next level
Leverage solutions across the Encompass platform to make smarter business decisions, lower costs, and drive innovation across all your channels.
Encompass Consumer Connect®
Borrowers expect an engaging online experience. Are you delivering?
Encompass for Loan Officers
Empower your loan officers to drive more business and deliver better borrower experiences.
Encompass TPO Connect®
Optimize how you receive and manage loans from your Third-Party Originators.
Encompass Data Connect
Do more with your data, anytime and anywhere.
Encompass Connector® for Salesforce®
Connect Encompass and Salesforce to create a true digital mortgage platform.
Home Equity
Connect Encompass and Salesforce to create a true digital mortgage platform.
Resources
Learn more about how ICE Mortgage Technology® is changing the industry and stay up-to-date with the latest tools and information.
Encompass CRM datasheet
Drive results with a personal touch