Credit Bureau Management
Reporting, reasonable investigations, and dispute management made easy
ICE Credit Bureau Management helps servicers reclaim critical time investigating and correcting credit disputes. Integrated with ICE’s industry-leading MSP® loan servicing system, Credit Bureau Management comprises two modules that automate cumbersome manual processes and help servicers reduce the cost and overhead associated with credit disputes
Two robust modules to automate cumbersome manual processes and help servicers reduce the cost and overhead associated with credit disputes
The Effective Dated Payments module helps servicers capture and correct payments that were reported to credit bureaus as being posted past their due date. The Dispute module both streamlines time-sensitive processes in a reasonable investigation and acts as a repository for all credit disputes that come in to your team – whether internally or externally.
Reduction of manual data entry
Credit Bureau Management can pull a customer’s loan information directly from MSP to compile a report to the four major credit bureaus
Seamless flow of data
Integration with third-party credit dispute history provider removes the need for servicers to re-enter information when submitting forms to credit bureau reporting agencies
Configurable logic
Servicers can define how they want payment corrections presented and completed to meet business needs
“One-click” audit trail
Credit Bureau Management helps servicers index their disputes, manage pipeline workflows, preserve a reproduceable audit trail to support compliance
Workflow management
Provides visibility into the dispute pipeline and allows servicers to see at the loan level which back-office employee is working on which dispute
Effective Dated Payments module
Capture and correct post-dated payments with ease
This module helps automatically identify late payments within a portfolio. Then, using business logic that servicers can configure in-house, it can determine whether a credit correction is needed for each payment that is effectively dated. This saves time and resources, removing the need for teams to do intensive manual reporting to verify whether a given payment should be post-dated.
Reduce manual reporting
Streamline reasonable investigations
Disputes module
Save critical time when disputes come in
The Disputes module streamlines the time-sensitive processes that comprise a reasonable investigation. The solution automatically compiles information used in investigating or correcting a credit dispute, while also recording why the information was used for audit purposes. Plus, it acts as a repository for all credit disputes that come into a servicer’s team – whether from a credit reporting agency, your customers, or internally.
Resources
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You just received a consumer credit dispute. The clock starts now.
ICE Further Automates Credit Dispute Processing for Servicers With Enhancements to Credit Bureau Management