Googain, Inc. delights customers and optimizes operational efficiency with eClose
"All the technology we can get"
With each new phase of technology adoption, Googain, Inc. has seen big lifts in efficiency. After implementing Encompass eClose™ to achieve a smooth closing process and big savings, Googain’s borrowers are happier than ever. In addition, Googain’s staff has become more confident that their loans are error-free the first time, every time. Behind the scenes, Googain is still pressing forward on their mission to innovate, with their goal being to automate every process they can using tools available in Encompass® by ICE Mortgage Technology®.
Company profile
- Based in the San Francisco Bay Area
- In business for over 20 years
- Over 600 originators and realtors
Products used
The challenge
During the pandemic, it became clear to Googain that they needed a way for borrowers to complete the entire lending process digitally. Meeting customer needs and gaining their trust would depend on providing an eClose solution.
The solution
Beginning with a hybrid approach, Googain started building out their eClose process with functionality already available in Encompass. Their focus was on providing a smooth borrower experience and achieving a zero error standard.
“We are focused on our customer experience and digitizing mortgage lending for our customers. With more than 70% of our loans being eClosed with ICE Mortgage Technology, we know that this is just the beginning of our efficiency and digitization.”
Optimizing efficiency with eClose
Googain focused on gaining efficiency and delighting borrowers when adopting eClose. As they succeeded in achieving those goals, significant financial benefits followed.
70%
Of loans eClosed
$17.50
Direct operational savings per loan
100 minutes
Per loan saved
5.96x ROI
In eClosing technology
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Resources
Learn more about how ICE Mortgage Technology is changing the industry and stay up-to-date with the latest tools and information.
Hybrid eClose ROI results with Encompass eClose
Innovation Award Winner: Googain leads the eClose revolution with cutting edge tech