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Success stories/Customer success stories

Customer success stories

Mortgage leaders are transforming the housing finance and homeownership experience with ICE. By tapping into our seamlessly integrated, end-to-end ecosystem, ICE customers are unlocking innovation and driving efficiencies across their organizations with cutting-edge technology, forward-thinking strategies and exceptional service.

Featured customers

See how industry innovators are simplifying the homeownership journey and enhancing the borrower experience at every step.

CrossCountry Mortgage logo
CrossCountry Mortgage logo

CrossCountry Mortgage

See how they’re revolutionizing homeownership with a nationwide team of experts dedicated to personalizing and simplifying the mortgage process.

Lennar Mortgage logo
Lennar Mortgage logo

Lennar Mortgage

Discover how they’re transforming home financing by blending modern technology with a customer-first approach.

Prosperity Mortgage logo
Prosperity Mortgage logo

Prosperity Home Mortgage, LLC

Learn how they’re simplifying the path to homeownership with innovative tools and the support of 500+ mortgage consultants.

Customer success stories

See how ICE Mortgage Technology has been creating real-life success for mortgage lenders and servicers.

Absolute Home Mortgage logo

Absolute Home Mortgage enables loan officers to be truly mobile

Learn how Absolute Home Mortgage is intuitively meeting borrowers' needs, right on the spot.

Affinity Plus logo

Affinity Plus sees a surge in member satisfaction with Encompass eClose

Implementing eClose helped Affinity Plus save significant time at the closing table and increase borrower trust.

American Pacific Mortgage logo

Encompass Data Connect™ helps American Pacific Mortgage boost overall data performance

American Pacific elevated data processing within Encompass to make more informed decisions.

Carrington Holding logo

Carrington Holding Company reduces manual work throughout the lending process

Discover how Carrington Holding Company is improving operational efficiencies and loan quality with automation.

Cenlar logo

Cenlar adds value for clients through a configurable, consumer-focused digital platform

Cenlar adopted Servicing Digital to provide customers an intuitive platform to manage their mortgage.

First Home logo

First Home removes borrower conversion roadblocks

Increasing borrows satisfaction at the application stage creates an outstanding end-to-end experience.

Fulton Bank logo

Fulton Bank leverages Professional Services to increase employee and customer satisfaction

Hands-on training with ICE helped the team introduce new efficiencies with the MSP® loan servicing system.

George Mason Mortgage logo

George Mason Mortgage saw significant results in less than 30 days

George Mason Mortgage reduced turn times by 2 1/2 days and saved over $2 million in costs with Encompass Consumer Connect.

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Global Credit Union gains a competitive advantage with ICE Income Analyzer

Global Credit Union leveraged intelligent automation to achieve a faster, more efficient income calculation process.

GMFS Mortgage logo

GMFS Mortgage drives innovation and efficiency with Encompass

See how GMFS Mortgage is transforming the borrower experiencing and streamlining loan manufacturing operations.

Googain logo

Googain, Inc. continues to grow as a top mortgage lender by adopting eClose

Googain leveraged automation and eClose technology to provide a frictionless experience for both borrowers and lending staff.

Homeowners logo

Homeowners Financial Group uses Encompass Partner Connect to drive innovation

Learn how Homeowners Financial is streamlining workflows and maximizing the Encompass Partner Network.

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Lennar Mortgage speeds loan processing by taking it mobile with Encompass

Lennar Mortgage leveraged the ICE Mortgage Technology platform to increase volume, achieve scalability and drive innovation.

PenFed Credit Union logo

PenFed Credit Union provides borrowers with a truly end-to-end lending experience

Using Velocify and Servicing Digital, PenFed increased speed-to-lead and improved borrower engagement.

Planet Home Lending logo

Planet Home Lending delivers a seamless customer experience from origination through servicing

Planet Home Lending transforms efficiency and delivers exceptional customer experiences through cutting-edge automation and intelligent data solutions.

SouthState Bank logo

SouthState Bank achieves scalability and quicker turn times

SouthState Bank leveraged the ICE Mortgage Analyzers™ to increase accuracy and deliver a consistent borrower experience from beginning to end.

TD Bank logo

TD Bank gains happier customers with automation

Responding to borrowers in near-real time builds internal efficiency and increases borrower conversion.

Waterstone Mortgage logo

Waterstone Mortgage leverages Encompass Data Connect to bring transparency to decision-making

Encompass Data Connect allowed Waterstone Mortgage to accurately forecast volume and eliminate guesswork.

ICE Innovation Award 2025

Recognizing industry trailblazers

The ICE Innovation Awards celebrate industry pioneers who are partnering with ICE Mortgage Technology to push the envelope with extraordinary solutions. These leaders are leveraging cutting-edge automation and data-driven insights to enhance operations, elevate consumer engagement and transform the digital mortgage experience. Explore the groundbreaking achievements of our latest award winners and see how innovation is shaping the future of mortgage technology.

Get to know the winners

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