Professional Services
Optimize performance and streamline onboarding with expert support
Mortgage origination and servicing technology implementation, consulting and training services designed to help your business run smoothly.
The value of working with our team
Our Professional Services team is focused exclusively on the mortgage industry and has in-depth knowledge of the latest ICE technology solutions – and works alongside your team to apply that expertise in ways that drive meaningful results.
Accelerated impact
Get value faster with expert-led implementations, optimization reviews and best practices tailored to your organization.
Expert support
Deep institutional knowledge of mortgage industry practices and ICE technology across the full loan lifecycle.
Tailored engagements
Support is built around your goals, timeline and team to offer a streamlined and personalized engagement.
Reduced risk
Minimized disruption during implementation and transitions with proven deployment expertise.
Start achieving ROI faster
Whether you’ve invested in Encompass®, MSP® or any of our mortgage technology products, your business deserves the best implementation. Our experts are ready to help you minimize risk, optimize deployment and take full advantage of your technology – right from the start.
Whether you’ve invested in Encompass®, MSP® or any of our mortgage technology products, your business deserves the best implementation. Our experts are ready to help you minimize risk, optimize deployment and take full advantage of your technology – right from the start.
Project guidance, start to finish
We guide your team through every implementation phase – from kickoff through go-live – with personalized plans for configuration, testing and deployment to meet your unique needs.
Admin training and enablement
Consultative guidance for your system administrators so your team can fully leverage the power of your ICE technology solutions from day one.
Integrations and technical consulting
ICE’s solutions development team can build integrations with platforms using powerful APIs or you can engage consulting to build your own.
Get the most out of your technology
Our specialized consultants help you streamline operations, solve complex challenges and unlock the full potential of your ICE mortgage technology solutions.
Optimization
Unlock the full potential of your platform with expert-led optimization reviews that help improve usability, drive efficiency, reduce risk and save time.
In-depth analysis
Define and solve complex challenges like technology evaluation, technical implementations, portfolio acquisition, regulatory readiness and more.
Organizational expertise
Leverage the deep industry and product knowledge of our consultants to assist with workflow optimization, talent management, organization design, onboarding, churn reduction and more.
Success stories
“Fulton Bank leverages Professional Services to increase satisfaction of employees and customers”
Erin Hershey
Consumer & Residential Mortgage Servicing Manager
Fulton Bank
“Fulton Bank leverages Professional Services to increase satisfaction of employees and customers.”
Erin Hershey, Consumer & Residential Mortgage Servicing Manager, Fulton Bank
Help your team perform their best
Build your team’s expertise with hands-on mortgage technology training delivered the way that works best for you — virtual, onsite or a flexible blend of both.
Online course catalog
Available 24/7, our online course catalog covers a full directory of self-service, interactive courses – underwriting, compliance, servicing, originations, SAFE Act and more.
Custom curriculums
Training is designed to meet your needs and is built around your team’s experience level, business objectives and delivery preferences.
Instructor-led courses
In-person or online courses are taught by subject matter experts covering basic through advanced functionality, including at our annual ICE Experience.
Quarterly schedule updates
The training catalog is refreshed quarterly with relevant programs that reflect the latest product capabilities.