ICE Servicing Events
Timely access to critical loan events
Receive immediate loan event information without polling for data changes or waiting for overnight reports. ICE Servicing Events provides near-real time information about critical loan changes and automates businesses processes, which helps servicers increase operational efficiencies, improve customer service, reduce timelines and support regulatory compliance.
Adjust quickly to changing business conditions
The Servicing Events solution monitors ICE’s servicing systems, including the MSP® loan servicing system, detecting changes as soon as they occur, and notifying other systems immediately. Subscribers to events can use the notifications and configure their systems to help avoid unnecessary actions such as calling a delinquent borrower who just made a payment or starting a foreclosure process while a modification is being discussed. The notifications, which are delivered in a JSON format, allow the workflows within your systems to respond in near-real time without requiring constant polling for changes on the loan.
How Servicing Events works
Servicing Events alerts servicers when changes are made to critical loan or borrower information that is being tracked in the system of record — be it MSP, or other ICE servicing solutions. This includes changes like an updated address, task completions in an upstream system, loan changes such as when SCRA protection dates are entered or updated, and more. Here’s how the process works.
Clients subscribe to event notifications based on selected business events
The business-critical change or event is captured within ICE servicing systems
Data is securely encrypted, both at rest on our servers as well as in transit
All subscribers of a particular event receive the notification
Seamless integration with the industry-leading MSP loan servicing system
Servicing Events integrates with MSP, the industry’s leading loan servicing system, to provide servicers with a robust library of events they can track across their portfolio. This integration allows servicers to:
- Adjust workflows in near-real time and maintain greater control over critical business procedures
- Automate processes to minimize manual involvement
- Improve operational efficiency
- Reduce unnecessary work and third-party requests
- Support regulatory compliance
MSP® loan servicing system
MSP, ICE’s best-in-class loan servicing software, has set the industry standard and is unmatched, due to a strong focus on regulatory compliance and risk, protection of borrower-owned data, decades of proven performance and our commitment to continuous innovation. MSP offers servicers of all sizes the ability to tackle today’s most pressing business challenges.