Business Intelligence for servicers
Delivers actionable insights that help drive work activities, as well as improve operational efficiency and overall decision making
Built specifically for the mortgage industry, ICE Business Intelligence (BI) integrates MSP® loan servicing data with ICE’s extensive property, valuation and MLS data, as well as third party data to provide powerful insights. This advanced solution collects, curates, matches and analyzes data from across the loan servicing ecosystem and presents valuable information through intuitive visualizations, dashboards, reports and scorecards, while also automating specific tasks for streamlined workflow.
Inform decisions. Automate tasks. Maximize productivity.
ICE BI delivers configurable automation and self-service reporting that allow servicers to easily understand and extract data without relying on IT or data specialists.
Consolidate
Obtain a single view of mortgage servicing portfolio data and other data sets within one system
Automate
Initiate automatic updates to MSP based on user-defined objectives to reduce manual work and reduce risk
Analyze
View pre-configured, on-demand reports and dashboards for actionable insights
Tailor
Leverage data insights to configure workflows that address your organization’s complex business processes
Optimize
Monitor operational performance with KPI summaries, quick data snapshots and scorecards
Turn insights into action
ICE BI integrates MSP data with other data sources to provide meaningful insights that can be used to make important operational and business decisions.
Integrate into existing servicing workflows
ICE BI combines loan-level data from MSP with other data sources to provide the information servicers need to support retention, portfolio management, home equity, compliance, default and more. Additionally, the solution helps servicers drill down and proactively identify anomalies and trends, automate processes and create visualizations to more easily assess data across the servicing operation.
Leverage ICE BI’s robust database
ICE BI combines data from disparate systems into simplified dashboards and reporting for easy analysis. The data is more accessible and configurable, allowing for streamlining of processes to achieve your specific business needs.
The servicing collection
What’s included
ICE BI offers pre-configured operational analytics with queries and visualizers deployable as informational and actionable dashboards. Our pre-configured suites of analytics include:
MSP automation use cases
ICE BI for servicers automatically makes updates into the MSP loan servicing system based on pre-determined actions. This helps reduce manual work activities and risks by performing tasks like triggering alerts based on data changes, stopping loan processing when needed and updating MSP at scale using an API or Web Service. As a result, servicers gain greater operational efficiency and consistency. Some use case examples include:
- FEMA disaster impacted loans
- Payment reversals
- Final payoff processing MSP
- Foreclosure eligibility and workstation maintenance
- HELOC maintenance and updates
- Bankruptcy: proactively monitors loans and milestones during the bankruptcy process.
- Cash: provides analytics to help servicers manage their cash operations.
- Collections: includes analytics such as missing default notices, risk assessments, SCRA loans in default and more.
- Compliance: helps servicers monitor company compliance performance and proactively address potential issues.
- Credit Bureau: identifies loans requiring research and updates MSP to correct any errors or to make necessary changes to the Metro2 file submitted to the credit reporting agencies.
- Customer service: provides insights to help lower handling time, simplify processes and deliver a better borrower experience.
- Default: oversees default activity to help manage defaulted loans and support compliance.
- Escrow: assists servicers with identifying escrow-related exceptions.
- Executive: applies analytics to the client’s servicing portfolio to identify revenue-generating and retention opportunities.
- Foreclosure: proactively monitors loans and milestones during the foreclosure process.
- Home equity: identifies leads in a portfolio that are candidates for home equity loans and lines of credit.
- Loan transfer: applies quality control analytics to loans being acquired or transferred by a servicer.
- Loss mitigation: proactively monitors loans, milestones and loans approaching or exceeding key deadlines during loss mitigation.
- REO: monitors activity in REO loans to help servicers protect the assets in their portfolio.
- Specialty: supports the management of non-traditional loans.