Business Intelligence for servicers
Delivers actionable insights that help drive work activities, improve operational efficiencies and enhance overall decision making
Built specifically for the mortgage industry, ICE Business Intelligence (BI) integrates MSP® loan servicing data with ICE’s extensive property, valuation and MLS data, as well as third party data to provide powerful insights. This advanced solution collects, curates, matches and analyzes data from across the loan servicing ecosystem and presents valuable information through intuitive visualizations, dashboards, reports and scorecards, while also automating specific actions to reduce manual work and inconsistencies.
Inform decisions. Automate processes. Maximize productivity.
ICE BI delivers configurable automation and self-service reporting that allow servicers to easily understand and extract data without placing added pressure on internal IT or data teams.
Consolidate
Obtain a single view of mortgage servicing data and other data sets within one system
Automate
Initiate automatic updates to MSP based on user-defined objectives to reduce manual work and mitigate risk
Analyze
View preconfigured, on-demand reports and dashboards for actionable insights
Tailor
Leverage data insights to streamline your organization’s complex business processes
Optimize
Monitor operational performance with KPI summaries, quick data snapshots and scorecards
Turn insights into action
ICE BI integrates MSP data with other data sources to provide meaningful insights that can be used to make important operational and business decisions.
Work smarter and faster with ICE BI rule-based agents
ICE BI rule-based agents allow you to query business rules and filter data to automate various servicing processes directly in MSP at scale through APIs or Web Services. The agents can apply over 80 automated actions for greater efficiency and consistency, including foreclosure eligibility checks, final payment handling, fee reversals, note creation, waivers and letter generation. ICE BI agents can also alert the servicer to perform a review and initiate additional actions if needed.
Integrate into existing servicing system
ICE BI combines loan-level data from MSP with other data sources to provide the information servicers need to support retention, portfolio management, home equity, compliance, default and more. Additionally, the solution helps servicers drill down and proactively identify anomalies and trends, automate processes and create visualizations to more easily assess data across the servicing operation.
Leverage ICE BI’s robust database
ICE BI combines data from disparate systems into simplified dashboards and reporting for easy analysis. The data is more accessible and configurable, allowing for streamlining of processes to achieve your specific business needs.
ICE BI rule-based agent use cases
ICE BI rule-based agents automatically make updates to MSP based on servicer-configured triggers, helping to significantly reduce manual entry, inconsistencies and risk. For example, our agents can identify loans potentially impacted by a FEMA disaster, then automate a series of activities preconfigured by the servicer, including flagging impacted loans directly in MSP and stopping foreclosure proceedings or late payment charges from being assessed. With these agents, users can maximize team productivity, boost employee retention, support compliance requirements, and reduce errors, risk and costs.
Notable preconfigured, out-of-the-box agent use case examples include, but are not limited to:
- FEMA disaster impacted loan tracking updates
- NSF payment reversals
- Final payoff processing
- Foreclosure referral eligibility
- HELOC credit score based line adjustment
The servicing collection
What’s included
ICE BI offers preconfigured operational analytics with queries and visualizers deployable as informational and actionable dashboards. Our preconfigured suites of analytics include:
- Bankruptcy: proactively monitors loans and milestones during the bankruptcy process.
- Cash: provides analytics to help servicers manage their cash operations.
- Collections: includes analytics such as missing default notices, risk assessments, SCRA loans in default and more.
- Compliance: helps servicers monitor company compliance performance and proactively address potential issues.
- Credit Bureau: identifies loans requiring research and updates MSP to correct any errors or to make necessary changes to the Metro2 file submitted to the credit reporting agencies.
- Customer service: provides insights to help lower handling time, simplify processes and deliver a better borrower experience.
- Default: oversees default activity to help manage defaulted loans and support compliance.
- Escrow: assists servicers with identifying escrow-related exceptions.
- Executive: applies analytics to the client’s servicing portfolio to identify revenue-generating and retention opportunities.
- Foreclosure: proactively monitors loans and milestones during the foreclosure process.
- Home equity: identifies leads in a portfolio that are candidates for home equity loans and lines of credit.
- Loan transfer: applies quality control analytics to loans being acquired or transferred by a servicer.
- Loss mitigation: proactively monitors loans, milestones and loans approaching or exceeding key deadlines during loss mitigation.
- REO: monitors activity in REO loans to help servicers protect the assets in their portfolio.
- Specialty: supports the management of non-traditional loans.