Telephone Consumer Protection Act
The purpose of this policy and procedure guide is to ensure compliance with the Secure and Fair Enforcement for Mortgage Licensing Act (SAFE Act) by providing the framework and guidance to increase accountability and tracking of mortgage loan originators, enhanced consumer protections, and anti-fraud measures.
Overview
The Telephone Consumer Protection Act (TCPA) and related regulations shield consumers from unwanted telemarketing.
The AllRegs® Telephone Consumer Protection Act Policy and Procedures Guide addresses the following topics:
- General prohibitions
- Residential lines
- Disclosures and notices
- National Do Not Call Registry
- Company specific calling list
- Calls made by financial institutions
- Other call restrictions
- Procedures and standards
- Facsimile machine, computer, or other devices
- Operations compliance
- Record retention
- Best practices
Benefits
The policy features the following benefits:
- Supports strong operational practices and preparedness
- Explains roles and responsibilities
- Explains what to expect and how to work with auditors
- Provides practical guidance for managing the audit process from within
- Features an audit tracking spreadsheet as an optional tool
Optional Services
Maintenance: Receive regular and ongoing industry updates to keep your guide within regulatory requirements.
Publishing: Publish your guide, including your company procedures, in AllRegs Online.
Contact your account manager for information regarding these optional services!
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Telephone Consumer Protection Act
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