The unmatched choice to power your servicing portfolio
MSP®, ICE’s industry-leading loan servicing system, offers fully integrated digital capabilities and automated, exception-based workflows to help mortgage servicers meet day-to-day demands – and make every customer’s homeownership journey more accessible. Review the below checklist to see some of the best-in-class features available in MSP.
Does your servicing system offer these features? | MSP® Loan Servicing System |
|---|---|
End-to-end, comprehensive platform that supports all aspects of servicing from loan boarding to default |  |
Ability to service both first mortgages and home equity loans on a single platform | |
Fully integrated servicing ecosystem to help teams adapt to market conditions without adjusting headcount | |
API-first strategy to help servicers quickly implement new capabilities and business functionalities without tying up development resources | |
Consumer self-service features in a responsive web and native app solution, with the ability to proactively offer home equity loan options to qualifying customers | |
An integrated suite of default solutions to support loss mitigation, collections, invoicing, claims, bankruptcy and foreclosure processes | |
Integration with extensive ICE-owned data assets and mortgage-centric business intelligence to support retention strategies, lien tracking and industry insights | |
Integration with a value-added network of 400+ third-party service providers | |
Centralized Client Support team available to answer technical questions 24/7 | |
Highly trained consultants with decades of domain, product and servicing knowledge, available to support smooth and successful implementations | |
Used to service more active loans than any other platform in the industry, including portfolios for 7 of the top 10 servicers ranked by the J.D. Power 2024 U.S. Mortgage Servicer Satisfaction Study. | |
Seamless integration with the Encompass® LOS to fully automate the loan boarding process for newly originated loans into servicing on MSP | |
Industry-leading business continuity and disaster recovery plans | |
Long and proven track record of successful year-end processing | |