The transition is being extended at the request of our lenders and partners. They’ve asked for additional time to ensure a smooth and successful transition, particularly in service ordering categories such as documents and pricing.
Encompass legacy service ordering transition
At ICE, our mission is to drive innovation and equip mortgage professionals with the ability to enhance the borrower experience, maximize ROI, and improve efficiency with advanced technology. To achieve this, we’re continuing to focus our efforts on optimizing modern solutions and transitioning from legacy technologies, including ePass, TQL, EMN, and PSDK (Partner Software Development Kit).
To best support our customers, we are extending the legacy service ordering transition deadline to December 31, 2026. This additional time period provides an opportunity for our clients to confidently adopt and implement a robust, enhanced modern technology stack as you retire legacy integrations and applications.
Thanks to our collaborative efforts, significant progress has already been made:
- With over 70% of service orders now flowing through EPC—and more than 90% in several categories—we’re making great strides. This momentum is a testament to your commitment.
- Partner services on Encompass Partner Connect continue to grow rapidly, driven by new and enhanced offerings from our partners.
- Together, we’ve hit a huge milestone—more lenders are now leveraging EPC than legacy service ordering.
We encourage you to continue making steady progress, using this additional time to confidently complete the transition. Together, we can ensure a seamless shift to innovative, future-forward technology.
Key highlights:
- EPC transition deadline extended: The EPC transition deadline has been extended to December 31, 2026.
- Ongoing deprecation rollouts: Our partners have made significant progress in their transition efforts. Deprecation timelines will continue to be communicated in advance of the new deadline and will proceed as planned by your providers.
- Encouragement to continue migration: Providers have invested significant resources building out their EPC services. We strongly encourage you to continue your migration efforts and maintain close collaboration with your providers to fully leverage new capabilities and support the deprecation of legacy integrations.
- Final transition date: All ICE customers and partners are required to complete their transition away from legacy integrations by December 31, 2026.
Mark your calendars for December 31, 2026
to move all your service ordering to Encompass Partner Connect™.
Webinars
Webinar series: Maximizing modern technology in Encompass
As you plan your transition from legacy integrations, we are here to help. Join our upcoming webinars to connect with product experts and learn best practices for leveraging the seamless alternatives available to you.
On-demand: What's new with CoreLogic LoanSafe and Encompass Partner Connect
How to best prepare for the December 31, 2026 transition date of legacy service ordering
ICE is here to support your transition to Encompass Partner Connect™ EPC, a modern, streamlined platform designed to enhance your service ordering experience within Encompass®. With all the remaining legacy services being retired on December 31, 2026, now is the time to make the move and unlock powerful new capabilities.
We know that many customers are well on their way to completing the transition, and we encourage you to keep the momentum going to fully realize the benefits of leveraging services on EPC.
Take advantage of all the capabilities that EPC has to offer including:
- Improved performance
- Enhanced security
- Automated service ordering
- Data and document mapping
- A more intuitive user experience
No matter where you are in your journey, ICE is here to support you through this transition. Our goal is to make your move to EPC smooth, efficient, and successful.
Frequently asked questions
Here are a few common FAQs we have received. View the full list of FAQs here and be sure to visit this page often to stay up-to-date with answers that will help you reach this important milestone
Why is the transition being extended?
With the extra time, should we slow down our progress?
No, please continue your transition off of the legacy integrations to experience the cost and efficiency benefits of adopting current technology and retiring older integrations.
What is considered legacy service ordering?
Legacy service ordering are orders that are placed through ICE Mortgage Technology Partner Network, TQL Services, or ePass.
What legacy integrations are being transitioned on December 31, 2026?
This includes all serving ordering categories: Appraisal, Closing Fees, Documents, Flood, Fraud, Homeowners Insurance, Mortgage Insurance, Pricing, Tax Service, Title, and Verifications.
What should you be doing to prepare for the December 31, 2026, transition?
Please review the information and resources below.
Legacy service ordering transition milestones:
Mark your calendar for these important dates and associated actions to ensure you are prepared for the December 31, 2026 transition:
Now |
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Before December 31, 2026 | To avoid service disruption, take the following actions:
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December 31, 2026 |
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January 1, 2027 |
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Why should you transition from legacy service ordering to EPC?
- Faster performance for smoother, more efficient workflows
- Stronger security to keep your data safe and protected
- Automated service ordering to save time and reduce manual effort
- Smarter data and document mapping for improved accuracy and organization
- A more intuitive interface that is easier to navigate and use
How do I find out if my service provider is available on EPC?
We encourage you to engage with your service provider, all providers that are available on EPC can be found on the Marketplace here.
Are the Fannie Mae and Freddie Mac services part of this transition?
No, Fannie Mae and Freddie Mac services are not part of this transition currently. You will be able to continue to use the services password management via Encompass to orders services from Fannie Mae and Freddie Mac.
Resources to help support your migration
Have a question?
Inspiring insights from industry thought leaders
“What sets ICE solutions apart from others is how many partners integrate with their solutions. Encompass is a great system, and you can find additional partners to make the process even better, and they’re all integrated, so it's easy out-of-the-box.”
Chris Smith
Mortgage Director
Mortgage Solutions, LLC
“Encompass is the most widely used LOS in the space and it's got the broadest partner network. From a technology perspective, it's able to do things that other solutions in our space just simply can't do.”
Dawar Alimi
CEO and Founder
Lender Price
“Moving to Encompass Partner Connect took off the burden of us having to maintain so much code, so many workarounds, so many hacks to try and overcome limitations and allows us to innovate in other spaces.”
Josh Byrom
Head of Innovation
Prosperity Home Mortgage