It’s the move from the old, legacy service ordering system to the new and improved ordering experience on Encompass Partner Connect. This transition is required by December 31, 2026 so everyone can take advantage of a smoother, more modern workflow.
Encompass legacy service ordering transition
At ICE, our mission is to drive innovation and equip mortgage professionals with the ability to enhance the borrower experience, maximize ROI, and improve efficiency with advanced technology. To achieve this, we’re continuing to focus our efforts on optimizing modern solutions and transitioning from legacy technologies, including ePass, TQL, EMN, and PSDK (Partner Software Development Kit).
Please find the following information to help prepare for the December 31, 2026 deadline to transition to Encompass Partner Connect™.
Thanks to our collaborative efforts, significant progress has already been made:
- With almost 70% of service orders now flowing through EPC—and more than 90% in several categories—we’re making great strides. This momentum is a testament to your commitment.
- Partner services on Encompass Partner Connect continue to grow rapidly, driven by new and enhanced offerings from our partners.
- Together, we’ve hit a huge milestone—more lenders are now leveraging EPC than legacy service ordering.
We encourage you to continue making steady progress to confidently complete the transition. Together, we can ensure a seamless shift to innovative, future-forward technology.
Key highlights:
- ICE customers and partners will be required to transition off legacy service ordering by December 31, 2026
- Our partners have made significant progress in their transition efforts. Deprecation timelines will continue to be communicated in advance of the transition deadline by your providers.
- Providers have invested significant resources building out their EPC services. We strongly encourage you to continue your migration efforts and maintain close collaboration with your providers to fully leverage new capabilities and support the deprecation of legacy integrations.
Mark your calendars for December 31, 2026
to move all your service ordering to Encompass Partner Connect™.
Webinars
Webinar series: Maximizing modern technology in Encompass
As you plan your transition from legacy integrations, we are here to help. Join our upcoming webinars to connect with product experts and learn best practices for leveraging the seamless alternatives available to you.
On-demand: What's new with CoreLogic LoanSafe and Encompass Partner Connect
How to best prepare for the December 31, 2026 transition date of legacy service ordering
ICE is here to support your transition to Encompass Partner Connect™ EPC, a modern, streamlined platform designed to enhance your service ordering experience within Encompass®. With all the remaining legacy services being retired on December 31, 2026, now is the time to make the move and unlock powerful new capabilities.
We know that many customers are well on their way to completing the transition, and we encourage you to keep the momentum going to fully realize the benefits of leveraging services on EPC.
Take advantage of all the capabilities that EPC has to offer including:
- Improved performance
- Enhanced security
- Automated service ordering
- Data and document mapping
- A more intuitive user experience
No matter where you are in your journey, ICE is here to support you through this transition. Our goal is to make your move to EPC smooth, efficient, and successful.
Frequently asked questions
Here are a few common FAQs we have received. View the full list of FAQs here and be sure to visit this page often to stay up-to-date with answers that will help you reach this important milestone
What is the legacy service ordering transition?
What is considered legacy service ordering?
Legacy service ordering are orders that are placed through ICE Mortgage Technology Partner Network, TQL Services, or ePass.
What legacy integrations are being transitioned on December 31, 2026?
This includes all serving ordering categories: Appraisal, Closing Fees, Documents, Flood, Fraud, Homeowners Insurance, Mortgage Insurance, Pricing, Tax Service, Title, and Verifications.
What should you be doing to prepare for the December 31, 2026, transition?
Please review the information and resources below.
Legacy service ordering transition milestones:
Mark your calendar for these important dates and associated actions to ensure you are prepared for the December 31, 2026 transition:
Now |
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Before December 31, 2026 | To avoid service disruption, take the following actions:
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December 31, 2026 |
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January 1, 2027 |
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Why should you transition from legacy service ordering to EPC?
- Faster performance for smoother, more efficient workflows
- Stronger security to keep your data safe and protected
- Automated service ordering to save time and reduce manual effort
- Smarter data and document mapping for improved accuracy and organization
- A more intuitive interface that is easier to navigate and use
How do I find out if my service provider is available on EPC?
We encourage you to engage with your service provider, all providers that are available on EPC can be found on the Marketplace here.
Are the Fannie Mae and Freddie Mac services part of this transition?
No, Fannie Mae and Freddie Mac services are not part of this transition currently. You will be able to continue to use the services password management via Encompass to orders services from Fannie Mae and Freddie Mac.
Is the credit category part of this transition?
No, the credit category is not part of this transition.
Will appraisal center be available on EPC?
Yes, appraisal center will be available on EPC as part of the 26.1 Major Release.
Please see additional FAQs here
Resources to help support your migration
Best practices for migrating to EPC
Legacy servicing ordering to EPC (Encompass Partner Connect) transition FAQs
Connect with partners that are available on EPC in the Marketplace
Additional assistance for setting up EPC integrations
Encompass SDK transition resource page
Have a question?
Inspiring insights from industry thought leaders
“What sets ICE solutions apart from others is how many partners integrate with their solutions. Encompass is a great system, and you can find additional partners to make the process even better, and they’re all integrated, so it's easy out-of-the-box.”
Chris Smith
Mortgage Director
Mortgage Solutions, LLC
“Encompass is the most widely used LOS in the space and it's got the broadest partner network. From a technology perspective, it's able to do things that other solutions in our space just simply can't do.”
Dawar Alimi
CEO and Founder
Lender Price
“Moving to Encompass Partner Connect took off the burden of us having to maintain so much code, so many workarounds, so many hacks to try and overcome limitations and allows us to innovate in other spaces.”
Josh Byrom
Head of Innovation
Prosperity Home Mortgage