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Success stories/Customer success stories/Lennar Mortgage speeds loan processing by taking it mobile with Encompass

Lennar Mortgage speeds loan processing by taking it mobile with Encompass

Lennar Mortgage, LLC is the dedicated financial services division of Lennar, one of the nation’s leading homebuilders. As Lennar’s affiliated lender, Lennar Mortgage offers mortgage services, title and escrow, and insurance to help borrowers get into their homes efficiently. As a long-time ICE Mortgage Technology® customer, Lennar Mortgage teamed up with the ICE team to help their associates deliver on their customer promise.

Lennar’s key drivers were to implement mobile technology that would give their associates the flexibility to work on multiple loans quickly, efficiently and right on time. They embraced the configurability of the Encompass® platform to create a workflow for their unique needs, including rolling out enhanced conditions, task-based workflows and process segmentation. Results were immediate and impactful, including a lightning-fast loan process, better collaboration amongst associates, more loans closed in a shorter amount of time and a better borrower experience.

In early 2024, Lennar selected the industry-leading ICE MSP® loan servicing system to ensure optimal regulatory compliance and risk management, and to ease the digitization of servicing transfers. Using MSP in conjunction with Encompass, Lennar has already begun to reap key benefits across their entire digital mortgage ecosystem: lowered costs, saved time and engaged customers.

2024 ICE Innovation Award Winner

Lennar Mortgage won the 2024 ICE Innovation Award for Best Use of Mobile Technology for utilizing ICE solutions to enable a workflow within Encompass where loan-level tasks are completed by the right person, with the right skill set, at the right time. This new workflow has positioned Lennar to increase volume, achieve scalability and drive innovation.

See all ICE Innovation Award winners

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ICE Innovation Award 2024

Company profile

  • Headquartered in Miami, FL
  • Supports building operations in 26 states
  • 1,200+ associates

Products used
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The challenge

Accelerate loan processing and improve associate collaboration through mobile access.

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The solution

Partnered with ICE Mortgage Technology to configure Encompass to meet their specific needs.

“We're most proud of our collaboration with our business partners (associates), and how they embrace the new technology. They're excited. They love technology, especially when it means they can get their jobs done faster.”

Tom Marino
CIO, Lennar Mortgae

Faster loan processing through mobile accessibility

Lennar Mortgage drives teamwork, flexibility and efficiency with Encompass.

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Lightning-fast

loan processing

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Improved

cross-team efficiency

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Increased

number of loans closed

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Resources

Learn more about how ICE Mortgage Technology is changing the industry and stay up-to-date with the latest tools and information.

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Embracing automation for a frictionless experience

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Proven strategies for streamlining operations and scalling up

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