All IP addresses and DNS entries will be changed. Infrastructure technology across all Production, Disaster Recovery and test systems will be refreshed.
ICE Mortgage Technology Datacenter Migration
ICE Mortgage Technology (IMT) is notifying all clients and third-party business partners of planned infrastructure changes for various platforms. The migration consolidates the affected platforms production sites to ICE’s datacenters. As we migrate each platform, we will also be investing in our technology to support infrastructure resiliency, security and performance. This investment provides the ability to scale and deliver reliable products and services to our clients.
Platforms Affected
- Encompass SmartClient Service
- Encompass License Server
- Encompass Home Page
- Encompass Document Service
- Encompass Field Search & Analysis Tool
Schedule
| Platform | Migration Date |
|---|---|
| Encompass SmartClient Service | April 18, 2025 |
| Encompass License Server | April 25, 2025 |
| Encompass Home Page | April 25, 2025 |
| Encompass Document Service | May 2, 2025 |
| Encompass Field Search & Analysis Tool | May 16, 2025 |
What is changing?
IMT business platforms and applications will move from existing owned and co-location facilities to production data centers we operate in Chicago, Illinois. In addition, the corresponding Disaster Recovery and non-production systems will move to our datacenter in Mahwah, New Jersey. The migration will not impact any services currently operated in public data centers such as Amazon Web Services (AWS).
Please note for the eMBS product, production will reside in Mahwah, NJ while DR/PT will reside in Cermak, Illinois.
What is the approach to migration?
As new infrastructure will be deployed, platforms will be accessed via new URLs and IP addresses across public internet and new private IGN and VPN connections. These changes allow systems to be tested ahead of launch dates without impacting current production. Platforms will have staggered launch dates with test dates requiring customer and partner participation ahead of go-live.
Who do I contact if I have questions?
For questions regarding the MSP, Servicing Products and Tax migrations, please contact [email protected].
For questions regarding the Paragon and Paragon Connect migration, please contact [email protected].
For questions regarding the Property Data Solutions migration, please contact [email protected].
For questions regarding the Mortgage-Backed Securities Data (eMBS) migration, please contact [email protected].
For questions regarding the McDash migration, please contact [email protected].
For questions regarding the datacenter migration for all other products, please contact [email protected].
Questions relating to the normal production support of the platforms can be directed to the normal production support teams with which the platform team communicates. (Resource Center Online Support).
Questions?
For questions regarding the MSP, Servicing Products and Tax migrations, please contact [email protected].
For questions regarding the Paragon and Paragon Connect migration, please contact [email protected].
For questions regarding the Property Data Solutions migration, please contact [email protected].
For questions regarding the Mortgage-Backed Securities Data (eMBS) migration, please contact [email protected].
For questions regarding the McDash migration, please contact [email protected].
For questions regarding the migration for all other products, please contact [email protected]
Frequently asked questions
What is the impact of this move in general?
What is the timeframe for the move?
The timeline for all impacted platforms is currently being formulated and will be provided as soon as it is finalized. The details of each phase will be communicated as required.
Which platforms will be affected?
All platforms in the above list will be affected.
Will testing be available and when?
Testing will be available ahead of launch dates for all platforms that the migration impacts. Existing/legacy systems will not be impacted while testing takes place.
What are the new IP Addresses/Ports/DNS names we will need to connect to? Will a 1-1 mapping be provided?
Changes to DNS names, IP Addresses, and ports will be published in new ICE Mortgage Technology's Firewall & Proxy documents.
Will this include changes to any ICE Mortgage Technology APIs or specifications?
This project is infrastructure only. The existing structure, workflows of ICE Mortgage Technology's APIs and resulting specifications will not change as part of this migration.
Will IP restrictions and allow lists remain for existing clients?
Every effort will be made to transfer existing IP address Allow/Deny lists from legacy infrastructure to the new infrastructure. This will be reviewed and communicated depending on the platform you are accessing.
Will user credentials transition over?
Yes, user credentials will be transitioned without additional actions required.
What options are available if a firm cannot move over in time?
Customers should make every effort to complete all necessary changes ahead of schedule to ensure a seamless migration. Testing weekends will be offered for end-to-end testing validation. If a customer cannot meet the timeline or experiences issues during testing, they are strongly encouraged to reach out to the support contact for the data center migration at: [email protected].
Who are the contact points for each platform?
More specific questions relating to platforms can be directed to the normal production support teams with which the platform team communicates.
What due diligence information will I receive for the new data centers?
All applicable due diligence information that you have historically received, such as SOC 2 reports for the data centers, will be updated in the ordinary course following each applicable migration to account for this change.