Quality Control for Servicing
In this course we will introduce you to concepts that must be addressed when providing quality control as it relates to servicing loans. We will also direct you to resources that will help keep you up to date on guidelines, tools, and best practices. You’ll have an opportunity to learn from and ask questions of our experts in the field who will take you through the key aspects involved in reviewing files and managing risk.
This course is designed for those who are providing quality control for the servicing divisions/companies.
What will I learn?
Upon completion of the course, students will be able to:
- Identify the role and responsibilities of quality control professionals regarding servicing
- Follow agency guidelines
- Recognize regulatory requirements
- Explain staffing and vendor management responsibilities
- Identify requirements for documentation
- Follow the reporting process
- Complete the steps to verify quality assurance
Benefits
Upon returning to the office, students will be able to:
- Explain the specifics to quality control as it relates to servicing
- Recall regulatory requirements that impact servicing QC
- Explain staffing and vendor management responsibilities
Agenda
During the course the following topics will be covered:
Day 1 - Topics
- Agency Requirements
- Subservicer Oversight Requirements
- Testing Script Design
Day 2 - Topics
- Incorporating Red Flags Review
- How to Audit
- Reporting Process
- Quality Assurance & Follow Up Process
- QC Plan Review