The Connection Point

Explore the latest blogs, industry conversations, news and stories that are moving the mortgage industry forward.

Servicing

Building trust: the foundation for AI adoption in servicing

By Subba Ayyagari, Vice President, Development, ICE
July 7, 2026

Think of AI agents like new employees. They arrive with impressive skills, a wealth of knowledge and real potential to transform how work gets done. But no organization hands new hires the keys on day one. They go through onboarding, learn the boundaries of their roles, work under supervision and earn greater autonomy over time as they demonstrate they can be trusted.

Read now