
Servicing
Dana Federspiel, Senior Director of Servicing Product Strategy, discusses servicing innovation at ICE
By ICE Mortgage Technology
June 9th, 2025 • 5 min read
Servicing is often complex and time-consuming, but the right technology can set servicers up for success. Hear directly from Dana Federspiel, senior director of servicing product strategy at ICE Mortgage Technology, as she discusses some of the exciting innovations happening in servicing.
Making servicing simple
ICE is making servicing simple by providing an enhanced user experience that offers additional levels of efficiency through exception-based processing. Learn more about MSP® Digital Experience (MSP DX) and and how it will reduce complexity for servicers.
What is MSP Digital Experience?
Seamless, automated loan boarding
Lenders originating first mortgages on Encompass®, ICE’s loan origination system, can now seamlessly move those loans into servicing on MSP®, ICE’s mortgage servicing system—taking one of the most cumbersome manual processes in the industry and making it virtually hands-free.
Watch the below videos to discover how ICE is offering a seamless automated loan boarding experience with Boarding DX.
What is Boarding DX?
How is ICE’s Boarding DX streamlining the loan boarding process?
What are the benefits of Boarding DX?
Standardized digital document storage across servicing
Hear how ICE’s Servicing Vault helps servicers standardize and streamline document and digital asset management.
What is Servicing Vault?
Related resources
Follow us on Linkedin
Access Mortgage Monitor reports
2026 Borrower Insights Survey report